Frequently Asked Questions
If your question isn’t answered here, please contact us.
Use the following links to jump to the relevant FAQ on this page.
Contents
- Which games cartridges play on which consoles?
- Do Game Boy games play on the Nintendo DS Lite?
- What are the differences between regional versions of games and consoles?
- Do games come with instructions?
- Why do some games not have an ‘Age’ rating?
- How can I avoid counterfeit game cartridges?
- What condition are your products in?
- Do you offer a warranty with your products?
- My game won’t play
- My game won’t save
- My console screen is too light/dark
- Can I use my credit/debit card to buy from Gamerascal?
- Can I use different billing & delivery addresses?
- Why doesn't PayPal show the correct Delivery Address?
- Do you deliver outside the UK?
- How can I track my order?
- How soon will I receive my goods?
- I haven’t received my goods - what should I do?
- Can I return my purchase?
- Do you store my credit card details?
- Do you share my personal details with others?
- How can I opt-out of promotional emails?
- Can I sell you my old Game Boy product(s)?
Products
Trouble-shooting
Purchasing & Delivery
Privacy
Miscellaneous
Which games cartridges play on which consoles?
Please refer to the table below for Console/Cartridge compatibility. For more detailed information including photos, please refer to Console Types and Games Cartridge Types.
Do Game Boy games play on the Nintendo DS Lite?
The DS Lite can play Game Boy Advance games in Single Player mode. Game Boy and Game Boy Color games are not compatible with the DS Lite.
What are the differences between regional versions of games and consoles?
All of our products are intended for english-speakers unless otherwise stated. Language aside, the only difference is the packaging. There are no differences in the game-play or performance of games intended for different geographical regions. All Game Boy screens are compatible with games from all regions (the NTSC/PAL issues associated with TV are not relevant here). You can even battle and swap Pokemons between different regions!
In our experience, the US game versions for the Game Boy Advance seem to present a more attractive target for piracy (see Fake Cartridges). We check all of our stock, however, and discard any pirate copies we find; all the games we sell, therefore, are to the best of our knowledge 100% legitimate regardless of region.
Do games come with instructions?
All boxed games come with instructions unless otherwise stated in the Product Description. Where cartridges are sold unboxed, they generally do not come with instruction manuals although a limited selection of manuals are offered as options alongside the relevant products.
Why do some games not have an ‘Age’ rating?
The age ratings which we provide in the Product Description are taken from the product label or its packaging. Unfortunately, some of the older products do not have an age rating.
How can I avoid counterfeit game cartridges?
At Gamerascal we do our utmost to filter out fake cartridges. Each cartridge is carefully examined for tell-tale signs of counterfeiting and any which are believed not to be genuine Nintendo or Nintendo-licensed products are either returned to the supplier at their own cost or destroyed. Please refer to Fake Cartridges for further details.
What condition are your products in?
All products offered for sale on this website are pre-owned. Most items have been used before coming into our possession, although some collectors’ items, for example, may never have been removed from their original packaging except for photographing purposes. It is the nature of this market, therefore, that the condition of products may vary between individual samples. We provide information concerning the functionality and physical appearance of each product in its Product Description. This is supported by more general information on our Product Condition page.
Do you offer a warranty with your products?
We offer a limited one (1) month warranty against product failure, during which time the customer may request an exchange or a refund. Please refer to the Warranty section of our Terms & Conditions for details. Unfortunately any original manufacturer’s warranty will have expired a long time ago (some of the products are over 10 years old!) and in any case manufacturers’ warranties do not normally apply to second-hand goods.
My game won’t play
Many of the cartridges are ‘of a certain age’ and although we try to ensure all are ready to go, factors such as dust collection over the years may occasionally compromise the contacts of the cartridges and cause intermittent faults which were not possible to identify during our normal testing process. Before requesting a replacement, we suggest running a cotton bud over the contacts to remove any dust or grease that may have accumulated. Also try taking out and re-inserting the game in the console a few times to ensure proper contact is made. If you believe the game cartridge is faulty, please follow the procedure in the Cancellation Rights, Refunds and Returns section of our Terms & Conditions. We offer a one (1) month limited warranty on all our products and will be happy to exchange the defective item or give a refund.
My game won’t save
Some games cartridges such as Pokemon Silver and Pokemon Gold, contain batteries enabling them to save timing information. If this battery is flat, then it will no longer be possible to save the state of game-play. We replace all flat batteries with new ones before offering them for sale on our website. Should you find one which fails to save, please contact us.
My console screen is too light/dark
The solution to screen brightness issues depends on the type of console. Please refer to the table below for your particular console. If none of the suggested solutions work, then try replacing the batteries. If it still doesn't work then it could be faulty. Products purchased from GameRascal are covered by a 30 day warranty - see Can I return my purchase?
| Console Type | Solution |
|---|---|
| Game Boy (original) | This console has a reflective, black & green display. It should be viewed under a bright light, as it has no light of its own. Use the contrast wheel on the left of the unit to adjust the display's brightness. |
| Game Boy Pocket | This console has a reflective, black & white (well, light grey) display. It should be viewed under a bright light, as it has no light of its own. Use the contrast wheel on the right of the unit to adjust the display's brightness. |
| Game Boy Color | This console has a reflective, colour display. It should be viewed under a bright light, as it has no light of its own. Unlike the Game Boy and Game Boy Pocket, the Game Boy Color has no contrast control. |
| Game Boy Advance | This console has a reflective, colour display. It should be viewed under a bright light, as it has no light of its own. Unlike the Game Boy and Game Boy Pocket, the Game Boy Advance has no contrast control. |
| Game Boy Advance SP | This console comes in two models: AGS-001 and AGS-101. The model number can be found on the underside of the console. The original model (AGS-001) has a front-lit display: use the small round button in the top-centre of the console's lower panel to switch the light on and off. The later model (AGS-101) has a backlit display and uses the aforementioned button to switch between its two brightness levels. |
| Game Boy Micro | This console has a backlit display. To change between the five levels of screen brightness, hold the L Button and press the Volume switch up or down. |
Can I use my credit/debit card to buy from Gamerascal?
Yes, you can. When you get to the checkout page, choose to pay using PayPal (you don't need a PayPal account just to use their payment services). When you are redirected to the PayPal website, instead of logging into PayPal just choose the option to use your credit card or debit card. For a step by step example with screen-shots see Payment Methods.
Can I use different billing & delivery addresses?
You can specify a different Delivery Address during the checkout process before you are redirected to PayPal's website, but please note:
- if you are not registered with PayPal, then you can use your credit or debit card to pay via PayPal's website but we will only be able to deliver to the account holder's address;
- PayPal will only show the billing address, but your Order Confirmation from us will show both your billing and delivery addresses.
Why doesn't PayPal show the correct Delivery Address?
PayPal will only display your billing address, even if you specified different billing and delivery addresses during the checkout process. Rest assured, however, that both your billing and delivery addresses will appear on the Order Confirmation which we email to you.
Do you deliver outside the UK?
We deliver to all European Economic Community member states.
How can I track my order?
Once you’ve placed your order we will send you an acknowledgement email containing a link where you can track your order status. If you did not receive an acknowledgement email or have misplaced it, please contact us. We will need the email address which you supplied when you placed the order.
How soon will I receive my goods?
We aim to dispatch your goods within 24hrs (1-3 working days during busy periods such as Christmas) of receiving your order. The subsequent shipping time will depend on the service chosen - please refer to our Delivery Policy which forms part of our Terms & Conditions. We will advise you by email when your order has been dispatched.
I haven’t received my goods - what should I do?
If you have not received your order within 10 days of the ‘Confirmation of Dispatch’ email (sent to the email address you supplied when you placed the order), please contact us stating your order number and your email address. We will be happy to rectify the situation.
Can I return my purchase?
Under certain circumstances you may be entitled to return your goods to us, for example:
- if you change your mind about the purchase within eight (8) days of receiving it, provided that you have not used it or broken/removed any seals;
- if the product is found to be defective within one month of the date of purchase.
Depending on the specific circumstances, we may repair or replace the product or issue a refund. For further details including the procedure you should follow, please read about Cancellation Rights, Refunds and Returns which form part of our Terms & Conditions.
Do you store my credit card details?
No, we do not store your credit card details. Your payment or refund is processed by PayPal even if you don’t have an account with them. Please read PayPal’s Privacy Policy to determine which personal details they collect and store.
Do you share my personal details with others?
We never sell your details to others and only share those details necessary to fulfil your order, process refunds and protect the rights, property or safety of Gamerascal, our users or others. For further details please read our Privacy Policy which forms part of our Terms & Conditions.
How can I opt-out of promotional emails?
Will will only send you promotional material if you have asked us to do so by ticking the ‘Allow promotional emails’ box on the Checkout page. If you have previously opted to receive such emails and you would now like to opt out, then please contact us and we will be happy to remove you from our list.
Can I sell you my old Game Boy product(s)?
We plan to offer this service in April 2013.
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