Delivery Policy
Where are items shipped from?
All items are shipped from the United Kingdom.
Which countries do you ship to?
We ship to all European Economic Community (EEC ) member states, Norway and Switzerland.
How long will it take?
We aim to dispatch all orders received before 3pm on the same day (Monday to Friday), although it may take longer during busy periods such as Mondays and Christmas. If you need us to dispatch on a Saturday then please choose Special Delivery.
Please allow the following delivery times (non-EEC customers should also allow enough time for packages to clear their respective Customs services):
| Service | Allow | Tracked |
|---|---|---|
| Royal Mail 1st Class | 1-3 working days | No |
| Royal Mail 2nd Class | 2-5 working days | No |
| Royal Mail Recorded Signed For™ | 1-3 working days | Online delivery confirmation |
| Royal Mail Special Delivery™ Next Day | 1 working day | Online tracking |
| Royal Mail Airmail: Europe | 3-5 working days | No |
| Royal Mail Airmail: Rest of World | 5-7 working days | No |
| Royal Mail International Signed For | Same as Airmail | Online tracking*; signature required upon delivery |
* The 'International Signed For' service provides overseas tracking in the following destinations: Belgium, Denmark, Irealnd, Finland, France, Germany, Hong Kong, Hungary, Japan, Luxembourg, Netherlands, New Zealand, Singapore, Slovakia, Sweden and Switzerland.
For the latest information go to www.royalmail.com. Please note that we are unable to guarantee delivery times.
Where appropriate we will email you a Tracking Number so that you can track progress on www.royalmail.com.
How much will it cost?
Our delivery charges include postage & packing and are as follows:
United Kingdom
| Order Value Up To | 1st Class | 2nd Class | Recorded Signed For™ |
Special Delivery™ |
|---|---|---|---|---|
| £10.00 | £1.80 | £1.40 | £2.50 | £8.00 |
| £30.00 | £3.00 | £2.40 | £3.80 | £8.00 |
| £50.00 | £3.50 | £3.10 | £4.80 | £8.00 |
| £70.00 | n/a | n/a | £4.80 | £8.00 |
| then for every £20.00, add: | n/a | n/a | £0.10 | £0.20 |
Rest of EEC
| Order Value Up To | Airmail | Signed For |
|---|---|---|
| £20.00 | £3.00 | £11.00 |
| £40.00 | £5.00 | £11.00 |
| £100.00 | n/a | £14.00 |
| then for every £20.00, add: | n/a | £0.70 |
Rest of World
Please note: customers outside of the EEC may need to pay Customs charges as appropriate for their country. Please check your obligations in this matter before ordering from our website.
| Order Value Up To | Airmail | Signed For |
|---|---|---|
| £20.00 | £4.50 | £9.50 |
| £100.00 | n/a | £12.00 |
| then for every £20.00, add: | n/a | £0.60 |
Delivery Address Constraints
At present we deliver to addresses within the EEC and Norway only.
Different billing and delivery addresses: you can specify a different Delivery Address during the checkout process before you are redirected to PayPal's website, but please note:
- if you are not registered with PayPal, then you can use your credit or debit card to pay via PayPal's website but we will only be able to deliver to the account holder's address;
- PayPal will only show the billing address, but your Order Confirmation from us will show both your billing and delivery addresses.
Lost in transit deliveries
If you have not received your order within ten (10) days of the ‘Confirmation of Dispatch’ email (sent to the email address you supplied when you placed the order), please contact us stating your Order Number and we will be happy to rectify the situation.
In the unlikely event that an order is lost during shipment, we will attempt to source a replacement to dispatch to you. If this is not possible we will refund you the value of the missing item(s) to the card used for original payment. The value refunded will be equal to the value taken for original payment of the item(s), and will not reflect any price changes which have since occurred.
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